Terms & Conditions – Alishaz

Your use of this website and/or our services means you agree to the Terms & Conditions mentioned below.
If you do not agree with any part of these Terms, please do not use this website or our services.

You are not allowed to access or use this website or our services if you are under the legal age of consent in your jurisdiction.
By placing an order, submitting an inquiry, or making a payment, you confirm that:

• You are of legal age, and

• You have read, understood, and agreed to these Terms & Conditions.

These Terms constitute the complete agreement between you and Alishaz.

Terms and Definitions

• “Website” refers to all online content, pages, and information available on Alishaz at https://therosewoodmedia.com.

• “Customer,” “You,” or “Your” refers to any person or entity using this website or placing an order with Alishaz.

• “Company,” “We,” “Us,” or “Our” refers to Alishaz, a business operating under applicable laws.

• “Product” or “Services” refers to all items, content, digital products, or services delivered to the Customer in accordance with their order.

• “Order” refers to a Customer’s request to purchase products or services from Alishaz, placed through this website, email, SMS, or phone. Down payments through credit card, bank transfer, or other accepted payment methods may be required to finalize orders.

Refund Policy

Please read this Refund Policy carefully to understand the conditions under which refunds may be considered.
Refunds are only provided in limited cases, as outlined below.

Change of Mind

• If you decide to cancel your order before we begin processing or fulfilling it, you may be eligible for up to a 100% refund, excluding any transaction charges.

• If you change your mind after the order has entered processing or fulfillment, a processing fee (e.g., 15%) may apply, and in some cases, a refund may not be available depending on the status of the order.

Incompetent Delivery / Order Not as Described

If the delivered product or service does not match the agreed-upon specifications (as per your documented request):

1. We will first work with you to correct the issue through revisions, adjustments, replacements, or alternative solutions.

2. We may:

   • Re-process your order,

   • Re-work the product, or

   • Offer store credit / discount for future orders.

If, after reasonable attempts to resolve the issue, we are still unable to meet the agreed requirements, a partial refund may be issued based on mutual agreement and the specific circumstances.

Delivery Errors or Delays

We aim for on-time delivery. However, if we fail to deliver the service/product within a reasonable timeframe:

• And the delay is proven to be the Company’s fault,

• And we are unable to resolve or complete the order after reasonable attempts to contact you,

then your refund request will be reviewed, and a partial or full refund may be processed depending on the situation.

Refund Request Timeline

• You must request a refund within 60 days of delivery or completion of the order.

• Refund requests made after 60 days will not be considered.

Cases Where Refunds Will Not Be Given

Refunds will generally not be issued in the following cases:

• Minor issues that can reasonably be corrected (e.g., small styling changes, minor content corrections, small technical tweaks) and you refuse revisions.

• Issues caused by incorrect, incomplete, or late information provided by the customer.

• Delays caused by your unresponsiveness or lack of approval.

• Any misuse, unethical, or illegal use of our products/services by the customer.

The customer is solely responsible for how they use any product, content, or service purchased from Alishaz.

Abandoned / Closed Projects

If a project remains pending due to no response, no approvals, or no communication from the customer for at least 45 days, the project will be considered “closed” or “abandoned.”

• Reactivation of such projects may require an additional reactivation fee.

• For closed projects, Alishaz cannot be held responsible beyond that timeframe.

Ownership & Copyright

• All original products, designs, images, text, or other content delivered to you by Alishaz are provided for your personal or business use as agreed.

• Upon full payment, you may receive usage rights or ownership as per the nature of the product/service.

• You agree to indemnify and hold Alishaz harmless for any unauthorized, illegal, or unethical use of products or content you receive.

Any misuse or unauthorized copying, resale, or redistribution may result in legal action.

Content & Plagiarism

• We do not support or encourage plagiarism, copyright violations, or illegal/unethical use of any content or material.

• You are responsible for how you use any written, visual, or digital content provided through our website or services.

• Alishaz and its partners are not responsible for:

  • Any legal, academic, or professional consequences arising from your misuse of content.

Image Policy

• Unless expressly stated, Alishaz does not claim ownership of stock or third-party images used as references or suggestions.

• We may recommend or use:

  • Royalty-free images,

  • Licensed images, or

  • Placeholder visuals.

If you use any images on your own site or materials, it is your responsibility to ensure you have the proper licenses, rights, or permissions.

Revisions Policy

• We may offer limited free revisions depending on the type of service and agreement.

• Revisions are intended to fix:

  • Minor errors,

  • Small adjustments, or

  • Reasonable changes aligned with original requirements.

Major changes, new directions, or additions beyond the original scope may be treated as new work and billed accordingly.

Limitation of Liability

You agree that Alishaz, its owners, employees, agents, affiliates, and partners will not be liable for any:

• Direct, indirect, incidental, special, or consequential damages,

• Loss of profit, data, business, or opportunity,

• Any issues arising from:

  • Use of this website,

  • Use of any product or service,

  • Technical issues, outages, or interruptions beyond our reasonable control.

Some jurisdictions do not allow full exclusion of liability, so some limitations may not apply to you as strictly.

Indemnity

You agree to defend, indemnify, and hold harmless Alishaz and its affiliates from any claims, demands, damages, or costs (including legal fees) arising from:

• Your use of the website or services,

• Any breach of these Terms & Conditions,

• Your violation of any third-party rights,

• Any misuse or illegal use of our products/services.

Amendments

We reserve the right to modify or update these Terms & Conditions at any time.
Any changes will be posted on this page, and your continued use of the website or our services after such changes means you accept the updated Terms.

Email & Mobile Phone Policy

This section covers how we use the email and mobile number you provide to Alishaz.

1. Consent and Usage

By sharing your email and/or phone number, you consent to receive communication from Alishaz, including:

• Service-related messages,

• Project updates,

• Order confirmations,

• Promotional or marketing messages (where allowed).

2. Carrier Charges

Standard messaging and data rates may apply for SMS.
Please check with your mobile service provider for details.

3. Stop & Unsubscribe

You can stop communication anytime:

• Emails: Click the “unsubscribe” link at the bottom of any email.

• SMS: Reply with “STOP” to any SMS you receive from us.

4. Frequency of Communication

We try to keep our messages reasonable in frequency.
However, during active orders, support, or urgent notifications, you may receive more frequent updates.

5. Security of Information

Your email address and mobile number will be kept confidential and will not be sold or shared with third parties except:

• When required by law, or

• When necessary to process your order via trusted service providers.

6. Changes to this Policy

We may update this communication policy from time to time.
Any changes will be visible on this page.

7. Contact Us

For any questions about email/SMS usage, contact us at:
info@therosewoodmedia.com

SMS and Email Terms & Conditions

1. Overview

By subscribing to our SMS or email list, you agree to receive messages and emails from Alishaz related to:

• Orders,

• Updates,

• Offers,

• Service notifications.

These communications are managed in line with applicable regulations, including 10DLC TCR guidelines where applicable.

2. Opt-In Process

• SMS: By entering your mobile number and/or confirming subscription, you agree to receive SMS from Alishaz.

• Email: By submitting your email and choosing to receive communication, you agree to receive emails from us.

3. Message Frequency

• SMS and email frequency may vary based on:

  • The status of your order,

  • Your engagement,

  • Ongoing projects or offers.

4. Opt-Out Process

• SMS: Reply “STOP” to any message to unsubscribe from further SMS.

• Email: Click the “unsubscribe” link in any email or contact us at info@therosewoodmedia.com.

5. Cost

• SMS: Standard messaging and data rates may apply.

• Email: No extra fee is charged by us for emails.

6. Privacy

Your privacy is important to us.
For full details on how we collect, use, and protect your data, please refer to our Privacy Policy.

7. Support

If you need help with SMS or email services, you can reach us at:
info@therosewoodmedia.com
1-718-337-8849

8. Modifications

We may update these SMS and Email Terms at any time.
Changes are effective as soon as they are posted on this website.

Contact Information

For any questions about these Terms & Conditions, please contact:

Email: info@therosewoodmedia.com
Phone: 1-718-337-8849
Website: https://therosewoodmedia.com