Refund Policy

At The Rosewood Media, we are committed to delivering professional, high-quality creative, branding, marketing, content, design, and digital media services. Because our services involve dedicated time, strategy, research, creative resources, and project-specific work, refunds are handled according to the terms outlined below.

1. General Refund Eligibility

Refund requests must be submitted in writing and will be reviewed based on the status and progress of the project. Where a project is completed through defined stages or milestones, a client may be eligible for a pro-rata refund for the portion of services that has not yet been started or delivered. Any refund eligibility will be determined after deducting:

The value of work already completed or in progress
Time and resources already allocated to the project
Completed project milestones
Approved or delivered drafts, concepts, designs, strategies, or other deliverables
Non-refundable third-party expenses or platform fees
Any other costs already incurred specifically for the client’s project

2. Cancellation Before Work Begins

If a client requests cancellation before any work has commenced and before resources have been allocated, the request may be considered for a refund, less any applicable administrative, consultation, transaction, or third-party charges already incurred. Once project work, research, strategy, onboarding, planning, creative development, or resource allocation has begun, the completed or initiated portion of the service becomes non-refundable.

3. Milestone-Based Projects

For projects delivered in phases or milestones, payments associated with:

Completed milestones
Milestones currently in progress
Work already reviewed or approved by the client
Deliverables already created or supplied

are non-refundable. Where applicable, the client may be eligible for a pro-rata refund of amounts attributable solely to future, unstarted milestones.

4. Non-Refundable Services and Costs

The following are generally non-refundable once initiated, purchased, booked, or delivered:

Consultations and strategy sessions
Content creation and copywriting
Branding and creative strategy
Graphic design and design concepts
Website design or development work
Marketing strategy and campaign preparation
Social media content and management
Advertising setup or campaign management
Research and planning services
Custom creative work
Approved project milestones
Third-party software, tools, subscriptions, media placements, or platform charges
Advertising spend
Domain, hosting, licensing, printing, or external vendor costs
Rush fees or expedited service charges

Third-party fees are subject to the refund policies of the applicable provider and may not be recoverable by The Rosewood Media.

5. Client Delays, Inactivity, or Change of Mind

Refunds will not be issued solely because a client:

Changes their mind after work has begun
Decides not to use completed or delivered work
Fails to provide required information, content, feedback, approvals, or access
Delays the project
Becomes unresponsive
Changes business direction, preferences, or internal priorities
Requests changes outside the originally agreed scope of work

Client-requested changes outside the agreed scope may require additional fees.

6. Revisions and Service Concerns

If a client is dissatisfied with a deliverable, they should first contact The Rosewood Media and provide clear details regarding the concern. Where revisions are included within the agreed scope of services, we will make reasonable efforts to address the issue in accordance with the applicable project agreement, proposal, or service scope. A request for revision does not automatically qualify a project for a refund.

7. Marketing and Performance-Based Services

The Rosewood Media does not guarantee specific commercial outcomes, including but not limited to:

Sales
Revenue
Leads
Traffic
Engagement
Followers
Search engine rankings
Media coverage
Conversions
Return on advertising spend

Marketing and digital performance may depend on factors outside our control. Dissatisfaction with campaign results alone does not constitute grounds for a refund where the agreed services have been performed.

8. Duplicate or Incorrect Payments

If a client believes they have been charged more than once for the same payment or that a billing error has occurred, they should contact us promptly. Verified duplicate or incorrect charges will be reviewed and, where appropriate, corrected or refunded.

9. Refund Request Process

To request a refund, the client must contact The Rosewood Media in writing and provide:

Full name
Email address used for the purchase
Relevant invoice or transaction details
Service or project name
Reason for the refund request

Submitting a refund request does not automatically guarantee approval. Each request will be reviewed based on the agreed scope of work, project progress, completed milestones, delivered services, and costs already incurred.

10. Approved Refunds

Where a refund is approved:

The refundable amount will be calculated after deducting completed work, initiated milestones, allocated resources, third-party costs, and other applicable non-refundable expenses
Refunds will generally be issued to the original payment method where reasonably possible
Processing times may vary depending on the payment provider or financial institution

11. Chargebacks and Payment Disputes

Clients are encouraged to contact The Rosewood Media directly before initiating a payment dispute or chargeback so that concerns can be reviewed and addressed in good faith. The Rosewood Media reserves the right to provide relevant agreements, invoices, project communications, approvals, work records, and proof of delivered services to payment processors or financial institutions in response to any payment dispute.

12. Project-Specific Agreements

Where a signed contract, proposal, order form, statement of work, or written service agreement contains refund or cancellation terms specific to a project, those project-specific terms will take precedence in the event of a conflict with this general Refund Policy.

13. Policy Updates

The Rosewood Media reserves the right to update or modify this Refund Policy from time to time. Any changes will become effective when published on our website.

14. Contact Us

For refund-related questions or requests, please contact The Rosewood Media through the official contact information provided on our website.